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Management & Leadership Apprenticeships

Team Leader/Supervisor (Level 3)


The Team Leader/Supervisor (Level 3) apprenticeship creates confident, skilled managers who increase workforce productivity to add value to your business. Through this programme your organisation will witness more capable, confident and productive Team Leaders/Supervisors emerge as a result of the professional support, expert guidance and unparalleled resources offered by this CMI accredited apprenticeship, delivered by WELL Associates.

Who is this qualification suitable for?

Front Line manager, Junior Manager, Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

What impact will the programme have on Team Leaders/Supervisors?
Improve organisational performance – delivering real results
Operational Management

  • Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes.
  • Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources.
  • Able to collate and analyse data, and create reports.

Project Management

  • Able to organise, manage resources and risk, and monitor progress to deliver against the project plan.
  • Ability to use relevant project management tools, and take corrective action to ensure successful project delivery.


  • Applying organisational governance and compliance requirements to ensure effective budget controls.

Successfully manage people and develop successful relationships
Leading People

  • Able to communicate organisation strategy and team purpose, and adapt style to suit the audience.
  • Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively.

Managing People

  • Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve.
  • Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback.

Building Relationships

  • Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts.
  • Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams.
  • Building relationships with customers and managing these effectively.


  • Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management.
  • Use of active listening and provision of constructive feedback.

Improve personal effectiveness

  • Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received.

Management of Self

  • Able to create an effective personal development plan, and use time management techniques to manage workload and pressure.

Decision Making

  • Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required.

Professional registration links

Affiliate Member Chartered Management Institute (MCMI).


Potentially FREE and fully funded to Levy paying employers.

90% funded for non-Levy paying employers, anticipated contribution likely to be no more than £400.

Entry Requirement

Determined by individual employers.


Approximately 18 months.

Key Documents

Team Leader/Supervisor Apprenticeship Standard

Team Leader/Supervisor Apprenticeship Assessment Plan

Click here for an email enquiry about this course.