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Management & Leadership Apprenticeships

Operational/Departmental Manager Apprenticeship (Level 5)


The Operations/Departmental Manager (Level 5) apprenticeship gives manager the opportunity to excel in their careers. Witness more capable, confident and productive managers emerge as a result of the professional support, expert guidance and unparalleled resources offered by CMI, delivered by WELL Associates.

Who is this qualification suitable for?

Middle Manager, Head of Department, Operations Manager, Regional Manager, Divisional Manager, Store Manager and a variety of specialist managers.

What impact will the programme have on Managers?
Improve organisational performance – delivering real results
Operational Management

  • Able to input into strategic planning and create plans in line with organisational objectives.
  • Support, manage and communicate change by identifying barriers and overcoming them.
  • Demonstrate commercial awareness, and able to identify and shape new opportunities.
  • Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans and successfully managing resources.
  • Producing reports, providing management information based on the collation, analysis and interpretation of data.

Project Management

  • Plan, organise and manage resources to deliver required outcomes.
  • Monitor progress, and identify risk and their mitigation.
  • Successfully set up and manage a project using relevant tools and techniques, and understand process management.


  • Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach/recommendations accordingly.

Successfully manage people and develop successful relationships
Leading People

  • Able to support the management of change within the organisation.
  • Able to communicate organisational vision and goals and how these to apply to teams.
  • Support development through coaching and mentoring, and enable and support high performance working.
  • How to lead multiple and remote teams and manage team leaders.
  • How to motivate and improve performance, supporting people using coaching and mentoring approaches.
  • Understand organisational cultures and diversity and their impact on leading and managing change.

Managing People

  • Able to manage talent and performance successfully to create high performing teams.
  • Develop, build and motivate teams by identifying their strengths and enabling development within the workplace.
  • Able to delegate and enable delivery though others.

Building Relationships

  • Effectively managing stakeholder and supplier relationships including negotiation, influencing, and effective networking.
  • Able to build trust, and use effective negotiation and influencing skills and manage conflict.
  • Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation.


  • Able to communicate effectively (verbal, non-verbal, written and digital) and be flexible in communication style.
  • Able to chair meetings and present using a range of media.
  • Use of active listening, and able to challenge and give constructive feedback.

Improve personal effectiveness

  • Able to reflect on own performance, working style and its impact on others. Able to create a personal development plan.

Management of Self

  • Use of time management and prioritisation techniques.

Decision Making

  • Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques.

Professional registration links

Member of Chartered Management Institute (MCMI).


Potentially FREE and fully funded to Levy paying employers.

90% funded for non-Levy paying employers, anticipated contribution likely to be £850.

Entry Requirement

Determined by individual employers.


Approximately 2 years.

Key Documents

Operations/Departmental Manager Apprenticeship Standard

Operations/Departmental Manager Apprenticeship Assessment Plan

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