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Training for Tourism Businesses & Attractions Courses

Sales and Customer Service Training

Introduction

Your customer service people are in a perfect position to sell higher value products or services or to introduce new ones. Opportunities are there to be taken. But are your customer service staff ready or willing to sell? Do they realise the importance of their part in the process? This 1 day course will provide individuals and organisations with the skills to spot and maximise selling opportunities, but also the confidence and skills to do this.

Who Should Attend?
  • Employees and individuals at all levels who communicate with customers through any means (telephone, email, in person etc.)
  • Suitable for dealing with internal and external customers and colleagues
Learning Outcomes
  • Increase productivity and performance by increased sales through new sales and upselling
  • Maintain a consistent and proactive approach to customer service
  • Build strong relationships with internal and external customers
Key Topics Covered
  • To recognise the benefits of a commercial approach, for everyone, including the customer
  • The customer-focused approach to selling
  • How to connect with the customer and learn more about their situation
  • Listening and questioning skills to spot sales opportunities; for now and in the future
  • About presenting services and products in a compelling way, tailored for the customer
  • Easy ways to discover what the customer really thinks and needs
  • Understand and manage objections with ease
  • Close the sale and set the scene for the next stage
  • Developing a long term relationship

This course helps customer service people feel committed to a more commercial approach to their customer interactions and feel confident about how to maximize their success.

Cost

£200 per person plus VAT including all course materials, personalised workbook and WELL certification of completion of training. WELL offer a buy-one get one half price scheme for any courses booked more than 4 weeks prior to course start date.

Click here for an email enquiry about this course.